Frequently Asked Questions
Everything you need to know about our luxury fashion collections.
How do I determine the right size for my Arpita & Sulakshana ensemble?
We provide a detailed size chart on every product page. Since our designs often feature bespoke tailoring, we recommend measuring your bust, waist, and hips accurately. If you are between sizes, we suggest choosing the larger size for a better fit or contacting our stylists for assistance.
Do you offer international shipping?
Yes, we ship our designer collections worldwide. Shipping costs and delivery timelines vary depending on your location and are calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
Can I request custom alterations or bespoke designs?
We pride ourselves on offering a personalized experience. For specific customizations regarding length, sleeve style, or color, please contact our concierge team via WhatsApp or email before placing your order.
What is your return and exchange policy?
As most of our pieces are made-to-order, we do not accept returns. However, we offer exchanges or alterations if the product received is damaged or differs significantly from the description. Please notify us within 48 hours of delivery to initiate a request.
How long does it take for an order to be delivered?
Each garment is handcrafted with precision. Standard domestic orders typically take 3 to 4 weeks for production and delivery. For urgent requirements, please check our 'Ready to Ship' section or contact us for expedited processing.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, and net banking through our secure payment gateway. For international customers, we offer PayPal and Stripe to ensure a seamless checkout experience.